Catalano Leifer Bruno & Russell Family Dentistry Patient Services Representative, Careers At BrookBeam Dental

Catalano, Leifer, Bruno & Russell Family Dentistry - Patient Services Representative

Department:

GC Front Office

Location:

Catskill, NY

Join our long-standing family dental practice in Catskill, NY, where we have been proudly serving our community for many generations. Our busy practice is seeking a warm and organized Patient Services Representative to become a key part of our front-office team. In this role, you�ll manage patient scheduling, communications, and administrative tasks to ensure a welcoming and seamless experience for every patient. If you thrive in a fast-paced environment and are passionate about delivering excellent service, we�d love to hear from you!

Position Details:

Location - Catalano, Leifer, Bruno & Russell Family Dentistry

Address - 11 Boulevard Ave, Catskill, NY 12414

Full Time - Mondays, Tuesdays, Wednesdays and Fridays

Salary - $18/hr - $24/hr

Requirements:

High School Diploma/equivalent
Dental and/or customer service experience (Preferred)

We value our employees and want to remain competitive in a demanding industry. The following are some benefits we offer to our part time Front Desk Representatives:

Health Benefits
401K with profit sharing contribution
Sick Days, Paid holidays, PTO
Tuition reimbursement

As a Patient Services Representative, you will be providing the practice with important administrative support such as:

� Serving as the primary non-clinical business interface with the patient, performing a variety of tasks critical to the smooth functioning of the practice, including, but not limited to: meeting and greeting patients on the phone and in person; scheduling patients; arranging for and receiving patient payments; and providing patient support, education, and counseling on practice and insurance procedures and requirements.

� Working within the dental management software to perform and confirm patient scheduling, filling doctors� and hygienists� schedules and managing wait lists; may use marketing/communication software to confirm patient appointments and perform other patient-relations functions; may also schedule patients with specialists.

� Creating and maintaining patient records: inputs data to the dental management system, including, but not limited to, some or all of the following: medical histories, treatment plans, insurance information, patient photographs x-rays, and other critical data; creates, updates, and maintains patient paper charts with required forms and other key information.

� Performing financial functions including, but not limited to, some or all of the following: receiving patient payments, developing and discussing payment plans; tallying cash and checks, charging patients out in dental management system; insurance verification; and mailing insurance claims and pre-estimates to insurance companies. May also make patient collections calls and interact with insurance carriers as needed.

� Performing office maintenance and communications functions, which may include executing office opening and closing protocols; ordering supplies; taking and transmitting phone messages to employees; and working closely with providers and assistants to provide a safe, seamless and pleasant experience for patients.